TAILORED COURSES

courses for operational staff

CALL CENTRE
A course developed in a real-life parking enforcement call centre environment. Underpinned by measurable quality standards.
CONFLICT MANAGEMENT
The course is tailored depending on the application and covers face to face and telephone conflict management. Ideal for parking enforcement officers or back office staff. 
DATA PROTECTION
This course not only covers the principles of the Data Protection Act, but can be tailored to address procedural elements of the operation.

line management courses

TEAM LEADERSHIP
A course for team supervisors for on-street or office based staff. Covers leadership, team building, relationship management and motivation.



TIME MANAGEMENT
This course is suitable for staff of all levels and helps the candidate to identify where their time is being spent. Then helps them prioritise, manage emails and remain focused on key tasks.
COACHING
Our coaching program is tailored to the needs of the manager and is therefore flexible. It can be done in groups or on a one-to-one basis. The soft skills which are covered seek to inspire the manager to motivate others. Self-belief, ownership and commitment are some of the topics which are covered. 
PUBLIC SPEAKING
How to be a good speaker and to be able to present to groups of people does not come naturally to all. This course is tailored around the needs of the client. Sales people, managers and representatives will benefit from this hands-on course.

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